Refund policy

We want your coloring order to arrive as described and ready to enjoy. For a return, cancellation or problem with an order, contact Gentle Coloring at gentlelabproduction@gmail.com. Please include your order number, or other information that helps us identify your purchase.

Seller: Illia Ovcharenko, trading as Gentle Coloring. Contact: gentlelabproduction@gmail.com.

Printed books: changing your mind

You may tell us that you wish to return a printed book within 14 calendar days after the day you receive it, without giving a reason. If one order is delivered in separate parts, the period begins after the last item in that order is delivered. You may also notify us before delivery.

Send the book back within 14 calendar days after telling us. Please return it unused, with no coloring, writing or avoidable damage, and package it securely. You may open the packaging and inspect the book as you would in a shop. Original packaging is helpful but is not a condition of your statutory rights.

If handling beyond what is needed to inspect the book reduces its value, we may make a proportionate deduction where the law permits. We will explain any deduction. We do not charge a restocking, cancellation or refund-processing fee. Ordinary books printed after an order are covered by this policy; they are not excluded simply because they are print-on-demand.

Return shipping and the return address

For a change-of-mind return, you pay the direct cost of sending the book back, including any applicable cross-border return charges. Your return may need to cross a border. Email us before posting a return so we can provide the current return address and routing instructions. Keep proof of dispatch.

Contact us for routing instructions before posting a return. Do not send it to a printing facility or to an address on the shipping label unless we confirm that address for your return. A clear cancellation notice sent within the deadline is sufficient; your statutory withdrawal does not depend on our prior approval or on using a particular form.

What we refund

For a full change-of-mind return, we refund the amount paid for the returned books, applicable taxes we collected and the cost of the least expensive standard delivery option we offered for the order. Extra charges for a faster delivery option are not refunded, unless the law requires otherwise. For a partial return, we refund the returned items and any delivery charges that must be refunded under applicable law.

We do not deduct the printing partner's production or fulfillment costs from your refund. Any lawful deduction for diminished value is handled as explained above.

Damaged, faulty, incorrect or missing orders

If a book arrives damaged, has a printing defect, is not as described or is the wrong item, please contact us as soon as reasonably possible. Describe the problem and, if possible, include photographs of the book and packaging. If photographs are not possible, let us know so we can arrange another way to assess the issue.

We will arrange the remedy you are entitled to under applicable law, which may include a replacement, repair, price reduction or refund. Where a return is required because of a defect or our error, we cover the necessary reasonable return shipping costs. You will not be charged for a replacement or its delivery when it is the appropriate remedy.

For an order that has not arrived, contact us so we can investigate and provide the appropriate resolution. Our 14-day change-of-mind period does not limit rights relating to defects, incorrect items, non-delivery or other failures to meet the contract. You deal with Gentle Coloring; we handle communication with our printing partner.

Digital PDF downloads

A PDF is a digital product; no printed book is included unless the product description says so. If you change your mind before downloading the file, you may cancel within 14 calendar days after purchase.

After downloading, we do not offer a voluntary change-of-mind refund. Where the law requires your express consent to immediate digital delivery and acknowledgment that starting the download ends your withdrawal right, that exception applies only if we obtained both in advance and provided the required confirmation. Otherwise, any statutory withdrawal right remains available.

If a file is faulty, inaccessible or not as described, contact us. We will help resolve the issue or provide the remedy required by applicable law. These rights apply even if you have already downloaded the file. If a digital purchase is refunded, stop using it and delete the downloaded copies.

Cancellations before dispatch

Contact us promptly if you want to cancel or change a printed order. We will try to stop production, but a book may already be in progress. This does not remove your right to withdraw or return an ordinary printed book under this policy or applicable law.

Refund timing and payment method

We issue refunds to the original payment method, unless you expressly agree otherwise. For a valid change-of-mind cancellation, we refund without unnecessary delay and within 14 calendar days of receiving your notice. Where legally permitted for returned books, we may withhold payment until we receive the books or evidence that you sent them back, whichever happens first. If that occurs after the 14-day period, we refund promptly once that condition is met.

For a refund due to a defect or another order problem, we issue it without unnecessary delay and no later than 14 calendar days after establishing that a refund is due, or sooner if applicable law requires. We do not postpone a refund beyond a mandatory deadline while waiting for our printing partner. Your bank or payment provider may need additional time to display the credit.

Your legal rights

This policy adds to and does not exclude or restrict mandatory consumer rights. Where local law gives you a longer deadline, a different remedy or stronger protection, that law takes priority.

For applicable EU and UK consumer purchases, statutory withdrawal rights and rights concerning faulty or non-conforming goods and digital content remain available. In the EU, goods generally benefit from a minimum two-year legal guarantee of conformity, with longer protection in some countries. Canadian consumers retain applicable federal, provincial and territorial protections, including rights concerning defective goods, misleading information and qualifying cancellations. Our change-of-mind offer does not replace these protections.

Optional cancellation notice

You may use the following wording, but it is not required: “To Gentle Coloring at gentlelabproduction@gmail.com: I wish to cancel my purchase of [items], ordered on [date] and received on [date, if applicable]. My order number is [number]. My name and address are [details]. Date: [date].” Email your notice to us.